Why you should talk to angry people

I said to someone a while ago, as I raised my voice, ‘I don’t normally get angry’ which caused a lot of amusement to the person standing next to me.

Actually I get angry all the time usually when I am trying to book something online or buy a ticket because of a clunky system or being forced to register or provide date of birth. I could quickly list here the organisations that make me most angry. I won’t as that’s not fair.

However it did make me think a bit more about angry people and why they are valuable and should not be avoided.

Angry people care. They might sometimes care about the wrong think but at least they care.

Have a quick think about the people you know who strike you as being angry, it could be friends or people you work with. Now have a think about what they care about.

It could be, as I saw at the weekend, angry Arsenal supporters as they got beaten by Watford. Or it could be poor customer service. A rubbish website. Money being wasted gold plating a service; or providing a service no one uses. Building something without user testing.

Now I am not saying we should all be like David Banner and turn into the Incredible Hulk. However being angry might not be a bad thing and more particulary perhaps we should seek out the angry people? They care and probably have some ideas about how to fix what annoys them.

So switch on your ‘angry radar’ and see what you can make better.

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